Kashmir
has been considered as the paradise on earth from centuries altogether. The
beauty of Kashmir has attracted people from round the globe. Many great authors
have praised the beauty of Kashmir in their writings. Whenever there is a talk
about Kashmir, people think of snow laden mountains, open grasslands and
meadows, green forests, beautiful lakes and multi-coloured flower gardens. Yes
the fact remains that if few years back the talk of Kashmir had happened one
more thing would have come into minds of people, “Kashmiri Arts and
handicrafts”. The question is why Kashmiri arts and handicrafts lost their
charm and demand? Why Craftsmen which once were so busy in their work are now
sitting idle looking for work? Why this industry lost ground and is almost dead
now? And finally can life be rebreathed in this industry and if yes how?
Kashmir
was also called as “Small Iran”, it is because not only Kashmiri culture was
affected and influenced by Persians but the handicrafts work was also gifted to
Kashmir by Persia. Kashmiri handicrafts include a variety of products that
reflect the creative and pure art of Kashmiri craftsmen. These products include
Carpets, Namdas, Papier-mâché, Shawls, Chain
Stitch, Crewel Furnishings, Saffron, Walnuts, Almonds, Honey, Silks, Tweeds,
Pherans, Basketry, walnut wood works, Copper and Silverware works. This art
has been practised in Kashmir since centuries now and these products remained a
symbol of lavishness till some bad practises marred these crafts.
Kashmiri
handicrafts lost the ground in market because of bad marketing practices. Every
single bit of marketing was wrongly done, be it pricing, channels of
distribution, packaging, or the people involved, branding was nowhere and
channels of communication were disturbed. These are the main factors why
Kashmiri handicrafts were thrown out of market and today nobody seems to be
buying these products. Talking about pricing every vendor used to price products
according to his own choice and the standard of the buyer and still this
practice is going on. Channels of distribution and people involved were totally
amiss. Usually these people were not honest in their dealings and once their
stock was over they sold sub-standard material to buyers at super normal
profits. These factors were predominantly responsible for heightening the lack
of trust among buyer towards seller. As the time passed people started doubting
the quality of these products plus the price was too high. There was one more
problem which the buyer faced this was a serious one. Once the buyer realized
that he or she was cheated by the seller he/ she couldn’t find the seller as he
had no permanent shop or address. The lack of branded products made it
difficult for the buyers to believe in the claims of the salesman. Slowly
people realised why to buy a shawl or anything made from Kashmir at a high
price without knowing that whether the product would render the services as
promised by the sales man and that too without a warranty and guaranty. These
were the main reasons why the profits of this industry started to decline in
late nineties. Later the problem aggrieved and the profits turned into losses
and now the situation is that this industry is almost dead in Kashmir. Although
Govt. has been trying to revive these arts and handicrafts in Kashmir but the
work done so far is almost negligible. Thus it has come to the shoulders of
young entrepreneurs to breathe a new life to this industry. Many of the young men who belong to these
families and have grown up watching their father and relatives making these
products can take this up as a business line and believe me one doesn’t need an
MBA degree to be a good businessman. Now let’s discuss some of the many points
that can help these handicrafts to be world famous once again.
The
first thing that comes to my mind is branding. Branding helps the buyer
to differentiate the products with respect to their quality and manufacturer.
Kanwal has done a fabulous job in branding Kashmiri spices. It is through their
efforts Kashmiri Spices are now being shipped to Gulf Nations. Likewise if we
can brand our Kashmiri handicrafts and even each product separately that would
help in building customer loyalty.
Second
thing that needs to be mended is the channels of communication and channels of
distribution. To me door to door selling and too aggressive selling mar the
image of these handicrafts. As far I`m concerned Kashmiri traders should turn
to internet as a channel of communication and channels of distribution should
be shortened to direct or zero level. This will ensure a better control of the
businessman on the quality and price of the product that reaches the customer.
Opening of e-shopping sites has been a trend in India for last one year or so
and it has done wonders to many companies and many handicrafts across states in
India. This is also a way forward for Kashmiri Handicrafts, online sites will
not only ensure that maximum customers can reach to the seller but it also
ensures that a seller and buyers won`t be doing too much dickering for the
product. It also ensures a global reach to the seller and will facilitate the
reckoning of these arts throughout the globe. Online banking has facilitated
the job as transactions can be done instantaneously and seller can get the
money deposited in his account within minutes. These e-sites will also ensure
that a buyer has an address to reach out if he finds that the product he has
got is not up to expectations. This will enhance a trust between the buyer and
seller and once the buyer gets good and quality products he can turn to the
seller again and again. On the sellers part it will ensure that quality and
honesty is strictly followed because almost 90% of dissatisfied never turn back
to the seller again and not only that they ensure that others won`t also.
Packaging
is also an issue; we can see the results by declining sales of Kashmiri Apples.
In this competitive world quality product is not enough; it should be properly
packed also. Pricing should be fair and reliable. Fair and reliable pricing
ensure that customers not only buy for themselves but provide an impetus to
others interested in buying. At last but not least the quality and durability of
the product should never be compromised in any case. Surely if one follows the
points discussed above with honesty and integrity he can not only revive these
arts but earn a hefty amount of profit. These are only few of the many
important issues that if corrected and followed properly will breathe a new
life in Kashmiri art and handicrafts.
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